Policies

Processing Time

Current processing time for all pin orders is 1 - 2 business days

Return Policy

You may return new, non-personalized products within 30 days of delivery for a refund less the original shipping charges. Orders placed in November and December have until January 31st to initiate a return. Return shipping will be at the buyers expense, unless the return is a result of our error (you received an incorrect or defective item). If you have received a damaged item, please email us pictures of the damage. 

To initiate a return, simply email us at: Info@PushPinTravelMaps.com and we will begin processing your return. Please securely package up the item in its original packaging so that it arrives back to us in new condition. Once we receive the return, we will refund the card used to place the order.

 

Exchange Policy

If you would like to exchange an item, please follow the return procedures listed above. After you initiate your return, simply place a new order online. That way we will start making your new item right away and get it out to you fast, so you don't have to wait for us to receive the returned item. Once we receive the return, we will issue you a refund for the returned item in accordance with our return policy above.

Transit Times - US Orders

  • Orders are shipped via USPS. Transit time varies by location with most orders arriving within 2-5 business days after shipping*. We are located just outside of Denver, Colorado, so locations closer to us will arrive quicker. (please note: these are estimates only, not guarantees).

  • In rare cases, unexpected events such extreme weather or natural disasters may delay USPS. We appreciate your understanding in these instances that are outside of our control.

Expedited Shipping

  • Express shipping options are available and can be added during the checkout process*. The rate is calculated based on the shipping destination. Please factor in processing times when purchasing an express shipping option. Rush Processing is possible on some orders. Please Contact Us if you have any questions about your order arriving by a certain date.
  • Please note that Express Service transit times refer to business days, which are Monday through Friday. If you select 2-day express service and your order ships on a Thursday then the package would be delivered the following Monday, which would be the second business day. Overnight selected service that is shipped on a Friday would be delivered Monday. Please Contact Us if you have any questions.
  • *Please Note: Express shipping services occasionally experience minor delays. Orders placed with Express shipping options are not guaranteed and the shipping fee will not be refunded should your package arrive 1-2 days late, as we are not being reimbursed by the carriers when this happens. Thank you for your understanding.

Free Shipping

  • Shipping is free on all orders over $100 within the Contiguous US. 
  • We will to ship to Hawaii and Alaska for an additional shipping fee. Unfortunately, due to the size of our boxes, shipping costs are extremely high when shipping outside of the Continental US.